1.Question: Is English supported in app?
Answer: Yes, you can adjust the phone system language as you want, and then reopen the app to display the language you want.
2.Question: How to link to the network?
Answer: Please shut down your 5G data network and connect with 2.4 GHz WiFi. Our product can only connect with 2.4 GHz WiFi.
3.Question: What can I do if The app does not send me the six digit code ?
Answer: If you cannot receive the verification code, you can contact the following email ipstube.com.
Or you can check for updates again and switch to version 1.09 here. You can set it up through the experience mode without logging in.
4.Question: What we can do if the light No screen displayed after power on or black screen?
Answer: If the power is turned on and the display is not displayed, it may be due to the product’s slow response. You can plug the Type-c interface of the linked product back in and restore it to normal.
5.Question: How to do if the weather and time no shown?
Answer: a.Set the location of the weather first;
b.Synchronize weather time;
Glow tube detailed function operation video website：
1、//youtube.com/shorts/TUDHrzlO4Wc?feature=share
2、//youtube.com/shorts/D4QTQf499bE?feature=share
3、//www.youtube.com/shorts/2oVcxGgwcJs
4、//www.youtube.com/shorts/HhPDx3YJUuc
Please kindly keep noted: The Product need to connect the USB cable to work, if not, it will not work, Thank you
Product name: IPS TUBE
Screen: 1.14 inches, 178-degree color screen
Resolution: 135*240DPI
Input voltage: DC 5V
Power interface: TYPE-C
Material base: Aluminum alloy
Glass tube: Quartz glass
【IPS Tube Clock Support 12/24h Format】IPS Tube clock support to Wi-Fi time calibration and switch between 12 hours to 24 hours setting. A huge library of dial styles is at your disposal, or you can DIY the settings to your liking.
【Powerful Function Combination】: In addition to the clock function, the product also features a multimedia electronic album and weather mode. Users can upload photos to create an electronic album, conveniently browse precious memories, and quickly access daily weather information.
【High-Quality Visual Experience】: With a 1.14-inch IPS display and a high-definition resolution of 135×240, the product delivers an exceptional visual experience. Users can enjoy clear and lifelike displays, where every detail is easily visible.
【Convenient User Experience】: No assembly required, the product is delivered as a finished product. Made with a one-piece formed aluminum alloy material, it boasts a power-off memory function that retains the settings, eliminating the need for reconfiguration after shutdown.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-18 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-30Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BeesOffPeak (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://beesoffpeak.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A few reasons why buy from us:
